Meter Exchange 2026
Frequently Asked Questions (FAQ)
Why am I receiving a new electric meter?
Our current metering system has reached the end of its service life and is no longer supported by the manufacturer. Replacing these meters is a normal part of maintaining a safe, accurate, and reliable electric system.
Every electric meter in the CEC system will be replaced to ensure continued dependable service for all members.
Is this something I should be concerned about?
No—there is no cause for concern. This is a routine system upgrade that helps your cooperative continue providing reliable electric service.
Why is it important to replace meters?
Electric meters measure the amount of electricity used at your location. Like any device, they wear out over time. Replacing aging meters helps ensure:
- Accurate billing
- Reliable performance
- Compliance with current safety and regulatory standards
- Improved overall service quality
How will the new meters improve service?
The upgraded metering system supports a more efficient and responsive electric grid. Benefits include:
- Efficient outage detection and response
- Improved communication between meters and the cooperative for billing
- Reduced need for Servicemen to obtain manual meter readings
- Increased operational efficiency
- Ability to identify potential service issues early
- Enhanced overall system reliability
When will the meter replacements take place?
Meter replacements are expected to occur from July through December 2026, with some meters being replaced sooner if they fail or stop communicating properly.
Who will be performing the meter replacements?
Installations will be completed by cooperative staff or authorized contractors working on behalf of CEC. Contractor vehicles will be clearly marked with the Consolidated Electric Cooperative name or logo for easy identification.
Will my power be interrupted?
Yes, there will be a brief interruption in electric service during the meter replacement. The process is quick, and power will be restored shortly. After installation, members may need to reset electronic devices in their home.
Do I need to be home during the meter replacement?
No, you do not need to be present. The work is performed at the meter location outside your home or business.
How long does the meter replacement take?
The meter exchange only takes a short amount of time, and any service interruption typically lasts just a few minutes.
What should I expect during the process?
- A clearly marked Cooperative or contractor vehicle at your property
- A brief power interruption during installation
- Quick restoration of service
- A door hanger notification if you are not present
How does this benefit me as a member?
This upgrade helps ensure your cooperative can continue to safely provide quality and reliable electric service while improving response times and maintaining accurate billing.
Who can I contact if I have questions?
If you have any questions about your meter upgrade, please contact us at (573) 581-3630—we’re happy to help.
Our Commitment to You
Replacing electric meters is part of our ongoing commitment to safely provide member-owners with high-quality, reliable electric service—now and into the future.